Guest relation manager

Manager on Duty

Full time

Join our lovely family in Amsterdam today and tomorrow you can apply at an IHG hotel of your choice in Kenya, Maldives or Bali.

As a Manager on Duty and Guest Relation manager,

You are responsible for the hotel guests and staff during your shift, especially when the management team is not there. You are the number one point of contact for everyone and make sure everything is running smoothly. You are working hand in hand with the Front Office manager.

Who you are

You are guest oriented and are not afraid to take ownership, especially when things go wrong

  • Higher Hotel School or equivalent work and thinking level

  • Extensive managerial experience within the various departments of a hotel of equal size and class (4 or 5 stars)

  • Speaks Dutch and English fluently and preferably a another language too

  • Good communication skills

  • Stress resistant  

  • Service-oriented

  • Leadership Qualities

  • Good track record of handling complaints

  • Curious mindset to have the needed Helicopter view for the job

What we offer

Beside a fair and competitive salary, you can enjoy advantages of a large international group and the comfort of a local family hotel. The best of both worlds!

Employee discount

You get discounted rates in all 5 800 hotels and up to 50% in associated bars and restaurants. Your friends and family can also enjoy cheap hotel rooms in Paris, Aruba or Kenya.

A fun and young team

Horeca is hard work but it’s also a lot of fun. You will be working within a young and international team. Regular events are planned and you will get yummy homemade food whenever applicable with your shifts.

Training and International opportunities

We invest in you to grow and become better. If you wish to move to another position within the hotel or to work abroad, Crowne Plaza is the perfect brand to help you plan your future. Today, working in Amsterdam and tomorrow, in New York, Rome or Tokyo.

Location: Zuidas

Crowne Plaza - Amsterdam South is easy to reach, located 5 min walking distance from Station Amsterdam Zuid

  • Metro lines 50, 51 and 52

  • Intercity & Sprinters

  • Tram 5 and 25

  • City bus 15, 62, 65

  • Regional bus 242, 244, 341, 346, 348 and 358

Want to apply?


Start the application process right away, using one of the following options

Send an email to to introduce yourself and your dream job - we will contact you to know more


Apply online 👉HERE👈

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We hope to welcome you soon

© 2021 Crowne Plaza Amsterdam-South, Happyhappyjoyjoy Zuidas, Manhattan Lounge Bar

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